1. Update the Companion App
The most common cause of face scan issues is using an outdated version of the MLB The Show 26 Companion App. Make sure you have version 6.1.6 or newer:
iOS: Open the App Store → Tap your profile → Scroll to MLB The Show 26 → Tap Update.
Android: Open Google Play Store → Search MLB The Show 26 → Tap Update.
Updating the app ensures you have the latest fixes for processing errors and upload problems.
2. Reinstall the App
Sometimes, the app can glitch during installation or updates. A fresh install can solve persistent issues:
[url=https://www.u4n.com/news/mlb-the-show-26-companion-app-not-working-crashing-face-scan-how-to-fix-it.html]Delete the MLB The Show 26 Companion App from your device[/url].
Restart your phone.
Reinstall the app from your store.
Log in and try the face scan again.
This resets all temporary errors and can fix upload failures.
3. Use Proper Lighting and Camera Setup
Face scans work best when the camera can clearly see your face. Follow these tips:
Stand in natural light—avoid harsh shadows or bright backlighting.
Keep a neutral expression (no big smiles or frowns).
Remove hats, glasses, or anything that covers your face.
Make sure your face is centered and steady in the camera frame.
4. Keep the Console Face Scan Menu Active
After taking the scan on your phone, ensure your console remains in the face scan menu while uploading. Exiting too soon can cause failed uploads or visual glitches in-game.
5. Visit the Official Support Forum
If the scan still won’t work:
Check the MLB The Show 26 Support Forum
for tips from other players.
Sometimes, server-side issues affect face scan uploads. Waiting a few hours and trying again often helps.
Quick Recap
Update the companion app to 6.1.6+.
Reinstall the app if updates don’t help.
Use natural light and a neutral expression.
Keep the console face scan menu active during upload.
Check the support forum for persistent problems.
By following these steps, you should have your MLB The Show 26 player looking just like you in no time. ⚾
